Holiday & COVID-19 Announcement
Impact of COVID-19 on Shipping and Orders
No matter how uncertain life may seem, we’ll all get through it together.
While we remain committed to being part of a healthy and active lifestyle, we also understand that we are in unprecedented times. We do our best to meet our shipping schedule, but understand that there may be delays in order processing and shipping. Order processing hours are Monday through Friday. Due to the COVID-19 safety precautions in our warehouse, order processing and production may take 10-15 days before we can be ready to ship. Generally, all standard shipping orders take 30+ business days to deliver, while DHL Express shipping takes 18+ business days.
We offer the following resources to understand the status of your order:
Order History: If you have created an account, you can check the status of your order by logging into your account and performing order tracking.
Order and Shipping Confirmation Email: After placing an order, you will receive an order confirmation email, and after the order has shipped, you will receive a shipping confirmation email.
Customer Service: If you have any questions about your order or warranty claim, you can contact our customer service team at [email protected]. Please note that response times may be delayed while we review your question and assess the current situation. We appreciate your patience during this time.
It’s not just a thank you for being a part of the bearsprints community. Our team will continue to work diligently to help our customers feel comfortable during this time. Because in times of crisis, the only things that hold people together are love, community, and compassion. Now it depends.
Together we can fight it and emerge stronger from its other side.